Oracle HCM Techno-Functional Consultant

Description :

Role : HCM Techno Functional Systems Consultant (Oracle HCM Cloud)

Job Summary :

We are seeking a highly skilled HCM Techno Functional Systems Consultant with senior-level expertise to lead the operational support and enhancement of an Oracle HCM Cloud application. This pivotal role involves active partnership with Human Resource groups, IT leaders, and vendors. The Consultant will serve as the primary subject matter expert, planning and performing complex system configuration, diagnosing and resolving complex L2 / L3 incidents, managing vendor performance against SLAs and KPIs, and driving continuous improvement for enterprise systems within the HR domain.

Essential Responsibilities :

Technical and Functional Support Leadership :

• Provide expert operational support by collaborating with technical and project team leaders to resolve system problems and application-specific issues.
• Plan and perform complex system configuration within Oracle HCM Cloud and lead the deployment of hardware and software changes into production and non-production environments by performing rigorous impact analyses.
• Monitor the service of first and second level support for enterprise systems by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Provide complex application-oriented administration and technical support for production and non-production environments.

Vendor Management and Performance :

System Stability and Improvement :

Documentation and Communication :

Minimum Qualifications :

Total Experience : Minimum eleven (11) years total work experience in IT or operations (or Bachelors degree in Computer Science, Engineering, or related field + Minimum eight (8) years working in IT or operations).

HCM Functional & Technical : Minimum four (4) years technical AND functional experience in :

Production Support : Minimum five (5) years experience in end-to-end application production support.

Leadership : Minimum two (2) years in a lead role working with IT or operational teams.

Preferred Qualifications :

Application Administration : Five (5) years experience in the administration and custom configuration of large off-the-shelf applications or software packages.

Senior Interaction : Two (2) years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).

Matrixed Leadership : Three (3) years experience in a leadership role of a large matrixed organization.

Vendor Management : Three (3) years experience working with IT vendors.

Documentation : Five (5) years experience writing documentation or standard operating procedures related to system administration.

Consulting Skills : Excellent at working with Clients and gathering requirements, providing solutions according to & Troubleshooting : Excellent communication and collaboration with team and clients and Excellent troubleshooting skills.

HCM Techno Functional Systems Consultant (Oracle HCM Cloud)

(ref : hirist.tech)