Operations Manager / KAM (Facility Management Sector)

Responsibilities

• HSQE Compliance :
• Conduct risk assessments, SSI, toolbox talks, and training as per HSQE guidelines. Ensure timely incident and near-miss reporting.
• Contract Management :
• Ensure all sites have valid Agreements / SOW / LOIs. Map SOW with manpower deployment and ensure timely renewals.
• Performance Monitoring :
• Ensure 100% KPI submission and maintain site scorecards above 80%. Take corrective actions where needed.
• Billing & Collections :
• Ensure accurate attendance, timely invoicing, and regular AR follow-ups for payment collection.
• Reporting & Documentation :
• Submit MMRs on time and identify areas for improvement and innovation.
• Manpower Management :
• Coordinate with the resource team to fulfill manpower requirements as per contract.
• Site Profitability :
• Monitor site budgets and take corrective actions to maintain profitability.
• Employee Engagement :
• Ensure grooming, punctuality, and integrity. Address employee concerns and maintain satisfaction.
• Client Relations :
• Conduct regular client meetings, share MOMs, and close action points.
• Compliance & Training :
• Ensure statutory compliance, conduct R&R, and deliver scheduled training.
• Emergency Preparedness & Maintenance :
• Implement preventive measures for emergencies and ensure PPM and equipment health checks are done as per schedule.

Qualifications

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Skills Required

compliance training, Contract Management, Manpower Management, Billing Collections, Microsoft Office, Client Relations, Performance Monitoring, Employee Engagement