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Oracle Cloud Technical Lead

Oracle Cloud Technical Lead

de Novo SolutionsThoothukudi, IN
30+ days ago
Job description

The Role

We are looking for a highly skilled and motivated Oracle Cloud Technical Lead to join our expanding Managed Services team in India . This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

You will lead a technical team, manage performance and development, and play a hands-on role in delivering Oracle Cloud solutions across a variety of support and enhancement activities. Experience with Oracle Redwood and Visual Builder Cloud Service (VBCS) is essential, alongside a solid foundation in broader Oracle Cloud technical components.

You will :

  • Lead and manage a team of Technical support consultants based in India, including recruitment, onboarding, and line management responsibilities.
  • Work hands-on as a senior Oracle Cloud Technical support consultant, actively triaging, diagnosing, and resolving client issues.
  • Partner closely with the UK ERP support lead to build a cohesive, cross-regional support function and align on processes and priorities.
  • Lead and execute technical design, development, testing, and support of Oracle Cloud applications
  • Deliver technical components including BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW)
  • Design and develop solutions using Oracle Redwood UX and VBCS
  • Conduct technical workshops, support requirements gathering, and map business processes
  • Maintain clear and accurate documentation of troubleshooting steps and contribute to the improvement of support materials and internal knowledge base.
  • Deliver and coordinate training sessions to support the development of less experienced team members.
  • Supervise and contribute to quarterly system updates , including testing and deployment activities.
  • Build and maintain strong client relationships , ensuring a high level of satisfaction through timely and effective support.
  • Provide strategic input into the development of scalable, high-performing support models.
  • Act as a key liaison between the India and UK teams to ensure seamless collaboration and knowledge sharing.

Person Specification(Essential) :

  • Excellent communication skills in English , both written and verbal, with the ability to engage effectively with clients and colleagues at all levels
  • Ethical Conduct : Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
  • Communication Skills : Ability to communicate clearly and client facing consultancy skills
  • Teamwork : Collaboration with cross-functional teams, including stakeholders
  • Customer Service Orientation : Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
  • Continuous Learning : Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
  • Consulting skills : Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management

    • Qualifications :

  • Minimum of 5 years of experience in Oracle Cloud implementations or Managed Service operations, with a focus on leading or overseeing technical delivery.
  • Extensive Knowledge on underlying database structure for ERP / HCM Oracle Cloud
  • Extensively worked on BI Publisher reports, Migration and Workflow components
  • Excellent Communication skills (written and oral) with good attention to detail
  • Strong leadership skills and a dedication to achieving business outcomes and project deadlines.
  • Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions.
  • Proven experience in a customer facing role
  • Team player with demonstrable ownership of issues and ability to escalate when necessary
  • Ability to operate successfully in a multi-tasked environment, with periods of pressure
  • Flexibility when it comes to supporting innovative technologies
  • Familiarity and understanding of rapid deployment methodologies

    • Skills and Experience (Desirable) :

  • Broader Oracle Application experience , including other HCM or ERP modules
  • Experience working in a multi-regional or global support model
  • Previous involvement in client onboarding or managed services transition projects
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