Technical Customer Success Manager Fresher

Company Description

Com.Bot, a Meta Business Partner, is building a comprehensive SaaS platform that integrates WhatsApp API, Unified Inbox, CRM, Bot Builder, Automations Builder, Ecommerce, and more. Our suite of tools is designed to streamline communication and automate processes to enhance business efficiency. As an innovative and rapidly-growing company, Com.Bot aims to revolutionize the way businesses interact with their customers and manage their operations.

Role Description

This is a full-time on-site role for a Technical Customer Success Manager Fresher located in Surat. The Technical Customer Success Manager will be responsible for ensuring customer satisfaction, managing customer retention, and building strong relationships with clients. Day-to-day tasks include providing excellent customer service, analyzing customer needs and feedback, and implementing solutions to enhance the customer experience. The role will also involve working closely with cross-functional teams to address technical issues and ensure the seamless integration of Com.Bot's products.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills and ability to analyze customer needs and feedback
• Customer Retention and Relationship Building skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree in a relevant field or equivalent experience
• Technical background or familiarity with SaaS products is a plus

Skills Required

Analytical Skills, Customer Service, Customer Satisfaction, Relationship Building, Customer Retention