Sr.Manager - Program Management

Job Description

A Customer Account Program Manager in an Electronic Manufacturing Services (EMS) company has a pivotal role in building and maintaining strong relationships with clients while ensuring that their needs are met efficiently. The key roles and responsibilities of a Customer Account Manager in an EMS company include :

1. Client Relationship Management : Develop and nurture strong relationships with key clients, serving as the primary point of contact. Understand their business needs, goals, and challenges.

2. Account Strategy : Develop and execute account strategies that align with the client's objectives and the company's goals. Identify opportunities for growth and upselling services.

3. Project Management : Oversee the successful execution of projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.

4. Communication : Maintain open and effective communication channels with clients, keeping them informed of project progress, potential issues, and solutions.

5. Customer Satisfaction : Ensure a high level of customer satisfaction by meeting or exceeding client expectations. Address and resolve client concerns or issues promptly.

6. Technical Understanding : Develop a deep understanding of the EMS company's capabilities, technologies, and solutions to effectively communicate and align them with the client's needs.

7. Contract Management : Manage contract negotiations, renewals, and amendments. Ensure that contractual agreements are adhered to and that the client receives the agreed-upon services.

8. Forecasting and Planning : Collaborate with clients to forecast their future needs and requirements. Use this information to plan and allocate resources within the EMS company.

9. Cross-functional Coordination : Work closely with various internal teams, including engineering, manufacturing, quality assurance, and logistics, to ensure seamless service delivery.

10. Quality Assurance : Ensure that all products and services delivered to the client meet the highest quality standards. Address quality issues promptly and implement corrective actions.

11. Cost Management : Manage the financial aspects of the client accounts, including pricing, invoicing, and cost control, to maintain profitability.

12. Problem Solving : Proactively identify challenges and obstacles in project execution and find creative solutions to address them.

13. Reporting and Analytics : Provide regular reports and analytics to clients, showcasing the value and performance of the EMS company's services.

Customer Account Manager in the company not only to ensure the satisfaction of existing clients but also contributes to business growth by identifying opportunities to expand services and build long-lasting partnerships.

Requirements

• Bachelor’s / Master’s degree in Business, Engineering, or a related field.
• 14–18 years of experience in Program or Project Management within the EMS or electronics manufacturing industry.
• Proven ability to lead cross-functional teams and manage complex customer accounts.
• Strong understanding of supply chain, sourcing, quality, and manufacturing processes.
• Experience with ECR / ECO, costing, and inventory management.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to drive business results while ensuring customer satisfaction.

Requirements

Experience in machine shop with good knowledge of Aerospace. Hands on experience on CNC Machines is a must.