Multistore Operations Manager- QSR & RetailAmadora Artisan Ice Cream • Mumbai, IN
Multistore Operations Manager- QSR & Retail
Amadora Artisan Ice Cream • Mumbai, IN
5 hours ago
Job descriptionHire, train, coach, and retain high-performing store teams. Conduct regular store visits to lead from the floor and build culture. Ensure shift planning, roster discipline, and productivity targets. Create a strong bench of Shift Leads and Store Managers . Handle escalations and performance issues proactively and fairly. Ensure every customer gets a delightful Amadora experience. Manage customer feedback loops and resolve escalations quickly. Build local store reputation through active engagement and consistency. Ensure strict compliance with FSSAI, safety, hygiene, and audit standards . Monitor SOP adherence across stores (opening / closing, storage, batching, cash handling, etc.). Coordinate with central teams for smooth inventory, dispatch, and replenishment . Maintain accurate reporting and store documentation. 4–8 years of experience in QSR / food retail / hospitality / café chains, with multi-store or cluster management exposure . Proven track record of managing store KPIs, team performance, and customer experience at scale. Strong on-the-ground leadership—comfortable being present across outlets daily. Excellent people management skills; able to motivate and develop frontline teams. Solid understanding of store profitability, wastage, and cost control. Comfortable with reporting, Excel / Sheets, and performance dashboards. Strong communication skills (Tamil + English preferred). High ownership mindset and the ability to thrive in a fast-growth environment. Experience in premium QSR brands or dessert / ice cream formats. Exposure to new store launches and scaling operations quickly. Strong local market understanding of Chennai trade areas. Location : Chennai Work Type : Full-time, on-site / field role Travel : Daily travel between outlets within assigned cluster
About Amadora
Amadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we’re looking for a Multi Store Manager who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.
The Role
As a Multi Store Manager, you will own end-to-end performance of multiple Amadora outlets in Chennai. You’ll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail / QSR environments and loves building teams on the ground.
What You’ll DoBusiness & Store Performance
- Oversee daily operations of 3–6 outlets (based on cluster size).
- Drive sales growth, footfall, conversion, and ticket size across stores.
- Ensure consistent execution of brand standards in service, hygiene, product quality, and visual merchandising .
- Analyze store KPIs and close gaps through actionable plans.
- Own P&L levers : wastage control, manpower productivity, and store-level costs.
Team Leadership & People Development
Customer Experience
Operations & Compliance
What We’re Looking For
Nice to Have
Location & Work Setup
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Operation Manager • Mumbai, IN
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