Contract Management Specialist - GCSS

In this role, you will :

• Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue
• Collaborate with Customer success managers, Accounts Manager Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
• Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project services objectives.
• Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
• Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management.
• Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements.
• Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
• Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.

What Will You Bring :

• Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms.
• Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes.
• Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies.
• Proficiency in numbers and data analysis : Ability to assess and understand data to inform decision-making and strategy development.
• Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives.
• Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities.
• Exceptional communication and negotiation skills
• Ability to manage multiple projects and meet deadlines.
• High level of integrity and ability to maintain confidentiality.

What you should have

• The street smart way to drive
• SaaS company experience
• It is essential to have good English communication skills.
• It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory.
• Hands-on experience with Salesforce or other CRM tools..
• Having experience with reporting tools (such as Looker / Tableau), finance tools, CS / Project Management tools, etc. is beneficial.
• Action-oriented and excellent interpersonal skills
• Collaborative skills across departments.

Skills Required

zendesk, Customer Service, Saas, Jira, Crm, Project Mangement, Salesforce