EWM AMS lead consultant

Key Responsibilities :

• Act as the primary point of contact for SAP EWM-related AMS support and issues.
• Lead and manage the AMS support team (onsite / offshore) for SAP EWM incidents, service requests, and change requests.
• Analyze, troubleshoot, and resolve complex issues in SAP EWM module, including warehouse structure, inbound / outbound processes, RF screens, and warehouse monitor.
• Collaborate with business users and cross-functional IT teams to understand requirements and deliver solutions.
• Coordinate regular AMS activities : incident resolution, system monitoring, batch job monitoring, and routine maintenance.
• Identify and implement process improvements, system optimizations, and automation opportunities.
• Prepare and maintain AMS documentation including SOPs, RCA reports, and knowledge base articles.
• Manage SLAs, KPIs, and provide regular reporting to stakeholders.
• Support minor enhancements, testing (unit, integration, UAT), and deployment activities.
• Ensure proper change management and compliance with IT governance processes.
• Mentor and guide junior consultants in the AMS team.

Key Skills & Qualifications :

Skills Required

Mm, Sd, Tm, Abap, Analytical Skills, Stakeholder Management, Itil Management, Sap Ewm, Change Management