Developer Assistance Support Engineer

The Developer Assistance Support Engineer is a senior-level technical expert responsible for providing advanced troubleshooting guidance and strategic support to YEXTs customers partners and internal support teams. This role serves as the final escalation point for complex technical challenges with a focus on issues related to APIs integrations and YEXTs developer-focused products. The ideal candidate will combine deep technical knowledge with exceptional communication skills and a passion for improving processes acting as a key liaison between the customer the support organization and YEXTs engineering and product teams.

What Youll Do

• Serve as the primary escalation point and subject matter expert for YEXTs Level 1 and Level 2 support teams providing expert guidance on complex ambiguous technical issues.
• Provide advanced developer-level assistance to premier clients and partners troubleshooting intricate problems related to API usage integrations (including SSO and webhooks) and product implementation.
• Conduct in-depth root cause analysis for recurring technical issues documenting findings and collaborating with product and engineering teams to drive bug resolutions and influence feature enhancements.
• Develop and maintain comprehensive technical documentation including help articles developer guides and internal knowledge base content to empower both internal and external users.
• Proactively identify and address inefficiencies within the Developer Support infrastructure and processes implementing strategic improvements to enhance team efficiency and effectiveness as the team grows.
• Join technical calls with premier clients as needed to provide high-level support and technical guidance.
• Provide leadership mentorship and technical guidance to more junior Developer Support Engineers and Associates contributing to their professional growth and development.

What You Have

Bonus Points

Perks and Benefits

At Yext we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search and we know that to achieve that we need a global team of innovators visionary thought leaders and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best and to feel their best they must be well-informed fuelled and rested. To ensure our employees are at their best we offer a wide range of benefits and perks including :

#LI-RK1

#LI-Onsite

Yext is an equal opportunity employer committed to building a results-driven engaging culture where every employee has the opportunity to contribute to the success of the Company perform at the highest possible level and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience Yext can remain at the forefront of innovation and better serve its customers.

It is Yexts policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete this form.

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Key Skills

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Employment Type : Full Time

Experience : years

Vacancy : 1