Customer Service Specialist

Job Description

This is a remote position.

We are seeking motivated and detail-oriented professionals for a Non-Voice Customer Service role with a leading UK MNC. The role involves handling customer queries through email and chat, ensuring timely resolutions while maintaining high quality standards.

• Manage customer interactions via email and chat in a professional manner.
• Provide accurate information and solutions to customer queries.
• Maintain adherence to process guidelines and service level agreements.
• Document and escalate issues as required.
• Deliver excellent customer experience with a focus on quality and compliance.

Requirements

Eligibility Criteria

Minimum CIBIL Score : 550+

Mandatory UAN (PF Statement) verification

All relevant documents must be submitted at the time of hiring

Requirements

Excellent written communication skills in English.

Prior experience in customer service (non-voice) preferred, but not mandatory.

Ability to work in a structured, process-driven environment.

Willingness to undergo 4 weeks of in-office training.

Benefits

Requirements

Basic knowledge of MS Office (Word, Excel, PowerPoint). Good communication and organizational skills. Attention to detail and accuracy.