MANAGER II DIGITAL EXPERIENCE

Job Posting Title : MANAGER II DIGITAL EXPERIENCE

Business Unit : INDUSTRIAL AUTOMATION & ELECTRIFICATION (50131904)

Building : Sahasra Shree (N84)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview :

The Digital Customer Solutions (DCS) team is an integral part of the Global Marketing Team within the Industrial Automation & Electrification (IND) business unit (BU) and is responsible for managing TE's digital product data strategy across internal and third-party platforms.

The DCS Manager will be reporting to the head of Marketing of the IND BU with responsibility to work together with various functions and sub-verticals within the BU and central functional teams. The DCS Manager will lead a specialized team and oversee digital tools, data integrity, taxonomy, and customer enablement systems to ensure best-in-class digital customer experience for a large industrial product portfolio. The DCS Manager will play a transformational role in how industrial product content is digitized, standardized, and made discoverable globally enabling faster customer decisions and streamlined access to product information.

Roles and Responsibilities :

Team Leadership :

o Manage a team of 6 Digital Experience Specialists.

o Develop team capability and performance.

Digital Product Data Governance :

o Maintain and improve Product Data Completeness (PDC) and Product Quality Index (PQI).

o Manage M&A product integration from external systems of acquired companies to TE.com.

Digital Tools Implementation :

o Partner with external vendors to build and implement selector / configurator tools for ease of product selection.

o Establish a process to gather input from cross-functional teams on requirements and pricing.

o Maintain and update existing and new digital tools and provide training.

Channel & Third-Party Platform Collaboration :

o Identify and manage third-party platforms, software and Electrical Wholesale Suppliers (EWS) for third-party data integration and provisioning.

o Ensure accurate product data on distributor websites, EWS platforms, and other third-party platforms beyond ePlan in accordance with standards.

o Determine the best course of action to meet schedules and resolve challenges around delivery of product information to customers across different channels, third- party Master Data Management (MDM) platforms and 3D CAD libraries.

o Work with the TE channel enablement team to ensure TE products are consistently and accurately represented on distributor websites and across the digital ecosystem.

Technical Collateral :

o Oversee the creation and maintenance of datasheets for NPIs and legacy products on TE.com for sub-verticals in collaboration with product managers and engineers.

Analytics & Optimization :

o Leverage Adobe Analytics, Tableau, etc. to develop KPIs and optimize digital engagement across platforms.

Compliance & Standardization :

o Drive standardization and provide governance of digital information delivery in the business.

o Ensure adherence to GSPDC standards, TE.com readiness, and consistent data publication processes.

o Taxonomy validation in partnership with taxonomy team, product management, and engineering.

Skills, Competencies and Education :

Technical Skills :

• . Prior experiencing creating digital strategy and roadmap.
• . Demonstrated experience / knowledge of digital self-serve tools, like product selectors, configurators, 3D interactive customer engagement platforms
• . Experience with identifying and maintaining product facets, including but not limited to customer view models, drawings, product compatibility, product data sheets, etc.
• . Experience in managing large product content transformation and migration projects, including M&A parts integration.
• . Hands on experience working with 3rd party agencies on implementing device agnostic responsive design digital commerce solutions
• . Knowledge of third-party design automation platforms (EPLAN, ZUKEN, etc.) and master data management tools used to gather product data as per global taxonomy standards like ETIM, UNSPSC, etc.
• . Knowledge of EWS platforms such as FabDis, Idea Connector, etc.
• . Experience with product data / information management tools such as SAP Hybris, Windchill, etc.
• . Exposure to product design / management & supply chain processes will be a plus.
• . Knowledge of central part / master data / product lifecycle management tools.
• . Have a deep understanding of system dependencies, data sources, granularity, availability, and limitations.

Competencies :

Education and Experience :

Competencies

SET : Strategy, Execution, Talent (for managers)

Values : Integrity, Accountability, Inclusion, Innovation, Teamwork

Skills Required

Adobe Analytics, Eplan, Tableau, Configurators, Sap Hybris, Windchill