Patient Calling Specialist - Malaysia Voice Process

About Aaytham Consulting

Aaytham Consulting is a multidisciplinary business consulting firm based in Chennai, helping brands and institutions grow, transform, and stay future-ready.

Our work spans across Healthcare, Education, Food & Beverage, Hospitality, and Social Impact, where we blend strategic consulting, brand storytelling, and execution excellence to deliver measurable results. From business process optimization to market expansion, and from brand creation to digital growth, we function as an extended strategic partner for our clients.

Role Overview

We are looking for a Patient Calling Specialist – Malaysia Voice Process

to join our healthcare operations team.

This role involves connecting with patients, scheduling appointments, verifying details, assisting with treatment-related queries, and maintaining accurate patient records ensuring a smooth, empathetic, and efficient patient experience for our South East Asian (Malaysian client).

Key Responsibilities

Handle

patient calls and appointment scheduling

for multiple dental clinics across Malaysia.

Manage and update

patient information and treatment records

accurately in CRM systems.

Respond to

queries related to appointments, treatments, and billing

with professionalism and clarity.

Conduct

follow-ups

for appointment confirmations, post-treatment care, and feedback collection.

Ensure compliance with

data privacy and healthcare confidentiality standards.

Support administrative and coordination activities to enhance patient experience.

Requirements

Bachelor’s degree in any discipline.

Prior experience in

healthcare, dental, or patient support voice process

preferred.

Strong

communication and interpersonal skills

(English & Malay proficiency required)

Excellent organizational and coordination abilities.

What You’ll Gain

Opportunity to work with a

leading dental care network in Malaysia

Exposure to

international healthcare operations

and patient engagement processes.

Structured

remote working environment

with clear performance metrics.

Hands-on experience with

CRM tools, healthcare reporting systems, and patient management workflows

Continuous

training and mentorship

from experienced healthcare operations professionals.