Monitoring Engineer

Key Responsibilities :

• Perform system and application monitoring using tools like Site24x7, HP OpenView, FortiManager, and other similar platforms.
• Monitor and manage Windows and Linux servers, Azure infrastructure, IIS, and business applications.
• Support basic troubleshooting for networking equipment such as routers, switches, and FortiGate firewalls.
• Manage alerts and incidents from database servers, applications, and infrastructure components.
• Collaborate effectively with Server, Network, Database, and Application Support teams during incident resolution.
• Ensure rapid incident response and support incident bridges when required.
• Document issues, actions, and resolutions accurately in ticketing tools.
• Maintain awareness of system and application performance, uptime, and availability.
• Participate in continuous improvement initiatives and knowledge sharing across teams.
• Maintain accurate system and incident documentation to aid root cause analysis.
• Communicate effectively in an international and distributed support environment.

Required Experience and Skills :

Preferred Qualifications :

Skills Required

Windows Server, Linux, Iis, Asp.net, Fortigate