TTEC Digital - Technical Architect - NICE Platform

Description : Position Purpose :

As the Technical Architect, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers.

You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client.

You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.

Job Responsibility :

• Experience of architecting, designing NICE platforms solutions and lead teams
• Be available in-person in Hyderabad with commitment to office presence as per site working policies.
• Able to take over technical delivery ownership for project work happening from India :

a. Lead work scope understanding and detailing with onshore or client teams.

b. Estimate and plan work for India team to deliver.

c. Review delivered work for requisite quality.

d. Code and test projects.

e. Attend meetings and training as required.

f. Work with system analysis and project management for the successful completion of a project.

i. Contact Center as a Service (CCaaS) software management and domain experience.

ii. NICE CXone and CXone Studio Experience

iii. Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages : CXone Studio, C#, ASP.NET

iv. Expertise on ASP / .NET experience (C#, VS.Net, XML, Web Services, etc.)

Competencies :

Education, Experience and Certification :

Organizational Description :

At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers.

Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology.

We coach our clients to ensure their employees feel valued, happy, and rested - because delivering amazing customer experiences is ultimately an employee-first process.

The same is true here, it is the people across our TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences.

We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work / life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes

(ref : hirist.tech)