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ITSM Manager - Cyber
Cubical Operations LLPMeerut, IN22 hours ago
Job descriptionMinimum 5 years of experience in IT Service Management or related functions. Strong understanding of ITIL processes , service delivery models, and IT operations management. Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management . Proven ability to lead teams, manage multiple priorities, and deliver within agreed timelines. Excellent analytical, communication, and stakeholder management skills. Bachelor’s degree in Information Technology , Computer Science , or a related field. ITIL v3 / v4 certification is mandatory; additional certifications in ServiceNow or Project Management (PMP / PRINCE2) will be an advantage.
Job Title : ITSM Manager
Location : Coimbatore
Experience : 5+ years
Employment Type : Full-time
Preference : Early joiners preferred
Key Responsibilities :
- Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management .
- Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL best practices .
- Monitor and improve service delivery performance , ensuring adherence to SLAs and KPIs.
- Coordinate with cross-functional teams to ensure smooth service operations and timely issue resolution.
- Conduct root cause analysis (RCA) for recurring incidents and implement preventive actions.
- Develop and maintain process documentation, SOPs, and dashboards for service performance tracking.
- Collaborate with IT leadership to identify automation opportunities and enhance service efficiency.
- Manage stakeholder communication, governance reporting, and service review meetings.
Required Skills & Experience :
Qualifications :
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Manager • Meerut, IN
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