ITSM Process Owner (ServiceNow)

ITSM Process Owner (ServiceNow)

📍 India / Remote

💼 Full-time / Contract

We’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow .

Key Responsibilities :

• Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
• Act as ServiceNow ITSM subject matter expert, driving automation and best practices.
• Define KPIs / SLAs and ensure compliance with ITIL standards.
• Collaborate with IT and business stakeholders to ensure alignment and adoption.

Qualifications :