Head of Operations

Company Description

OpenCV University is a premier AI education institution offering in-depth and meticulously designed courses on Computer Vision and Deep Learning. We are creating the world's best resources for learning Artificial Intelligence and Computer Vision. Our courses and blogs are used by thousands of users daily.

Check out : Courses : Journey

We have come a long way from creating a Computer Vision Course in 2017, when Online Learning was just starting, to a full-fledged Ed-tech offering AI Courses.

We take pride in saying we are a Bootstrapped, profitable platform powered by Big Vision Consulting. Check out our journey on the About Us page : Mission is to make OpenCV the No.1 destination for anything related to Computer Vision, for students to learn, for working professionals to upskill, and for Companies to hire talent.

Vision :

OpenCV University's vision is to empower learners across the globe to be a part of a collective AI workforce through our comprehensive courses and an expert team of world-class instructors.

About the Role :

We are seeking a dynamic and strategic Head of Operations to lead and scale the company’s operational, sales-support, and cross-functional execution frameworks.

You will work closely with the CEO and senior leadership to drive key business priorities, streamline company-wide workflows, and implement data-driven improvements that enhance efficiency, quality, and revenue outcomes. You will be responsible for building and leading high-performing teams, strengthening operational systems, and ensuring seamless collaboration across departments such as Product, Tech, Finance, Marketing, Sales, and Customer Support.

This role requires a strong leader who can balance strategic thinking with operational discipline—someone who understands how to scale processes, build structure, and create accountability while fostering a culture of ownership, continuous improvement, and cross-functional alignment.

Strategic Leadership & Team Management

• Work closely with the CEO to monitor progress on key business initiatives and operational goals.
• Support in planning, coordination, and follow-up on strategic projects across departments such as administration, operations, finance, and infrastructure.
• Lead and manage the Operations team, overseeing hiring, onboarding, training, and capability development to ensure strong functional performance.
• Conduct regular performance reviews, provide structured feedback, and support team members in their professional growth and skill enhancement.
• Support team leads and managers in driving productivity, adherence to processes, and performance discipline across all sales and operational functions.
• Contribute to workforce planning by identifying resource requirements, supporting staffing decisions, and ensuring adequate capacity during peak operational cycles.
• Maintain a positive, collaborative work environment by addressing team challenges proactively and ensuring smooth communication across roles and functions.

Operations Management & Process Improvement

Data Analysis, Reporting & Insights

Sales Operations

Qualifications and Experience

Key Competencies