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Customer Service Back Office

Customer Service Back Office

ConfidentialNoida
9 days ago
Job description
  • A Customer Service Back Office role involves providing support to customers and internal teams without direct phone interaction.
  • The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems.
  • This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions.
  • The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact.
  • They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure customer satisfaction.
  • This role is crucial for maintaining efficient operations and providing seamless support behind the scenes.
  • Skills Required

    Customer Support, Back Office Operations, Problem-solving, Data Management, Troubleshooting

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