Cisco UCCE CVP Engineer

About Company : Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

Job Title : Cisco UCCE CVP Engineer

Key Skills : Cisco UCCE , cvp , Cisco Voice Gateway Job Locations : Hyderabad,Bengaluru, Chennai

Experience : 11-15 years

Education Qualification : Any Degree Graduation

Work Mode : Hybird

Employment Type : Contract

Notice Period : Immediate - 10 Days

Job Description :

Job Description Senior Job Description Senior Cisco UCCE CVP Engineer P4 Level

Key Responsibilities

Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions Create detailed design documents highlevel and lowlevel diagrams and integration plans

Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications

System Integration Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions Ensure seamless operation with existing telephony and network environments

Scripting Application Development Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice and intelligent call distribution Collaborate with development teams for custom requirements

Support Troubleshooting Provide tier3 support for complex issues investigate root causes and resolve incidents involving UCCE CVP and related technologies Participate in oncall rotations and deliver prompt resolutions to minimize downtime

Performance Monitoring Optimization Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization

Upgrades Patching Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards

Documentation Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles

Collaboration Mentoring Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies

Stakeholder Engagement Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into businessfocused language

Compliance Security Ensure all solutions adhere to applicable policies security standards and industry best practices

Preferred Qualifications Certifications

Must have Cisco UCCECVP certification

CCNP Collaboration CCIE Collaboration or equivalent certifications

Experience with cloudbased contact center solutions Webex Contact Center Amazon Connect Genesys Cloud etc

Knowledge of DevOps practices and automation tools Ansible Python PowerShell

Experience with multimedia routing outbound campaigns and WFMWFO integrations

ITIL v3 or v4 Foundation certification or equivalent process knowledge

Familiarity with PCIDSS GDPR HIPAA or other compliance frameworks

Personal Attributes

Technical Leadership Proactive in identifying and implementing technical solutions fostering knowledge sharing and innovation

Customer Focus Committed to understanding stakeholder needs and delivering highquality solutions that exceed expectations

Adaptability Comfortable with change able to quickly learn new technologies and thrive in a fastpaced environment

Attention to Detail Consistently produces accurate thorough and reliable results

Initiative Demonstrates a strong sense of ownership and accountability for project outcomes

Collaboration Works effectively in crossfunctional teams valuing input and fostering an inclusive culture

Key Technologies and Tools

Cisco UCCE ICM Finesse CUIC PGs

Cisco CVP and VXML Server

Cisco Unified Communications Manager CUCM

Cisco Voice Gateways ISRASR series

SIP H323 QoS TCPIP

ICM scripting VXML JavaJavaScript

Database Integration SQL Oracle etc

CRM Integration Salesforce Dynamics ServiceNow

Monitoring and Reporting Tools CUIC RTMT Prognosis etc

Security and compliance tools

Project management and documentation tools JIRA Confluence SharePoint

Responsibilities

Assist solution architects in designing Cisco UCCE CVP solutions for clients

Participate in technical presentations and provide subject matter expertise

Support estimation scoping and proposal development

Lead installation and configuration activities for Cisco contact center platforms

Customize call flows IVR applications and reporting solutions based on customer requirements

Conduct system testing troubleshooting and performance validation

Deliver operational support and ongoing improvements to maximize system uptime and performance

Monitor systems analyze logs and deliver actionable insights for continuous service enhancement

Manage upgrades patches and migrations with minimal disruption to business operations

Skills

Mandatory Skills : Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM

Good to Have Skills : Azure Infra Services, Cisco Webex, CUCM

P4 Level

Key Responsibilities

Design Architecture Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions Create detailed design documents highlevel and lowlevel diagrams and integration plans

Implementation Configuration Lead or participate in the installation configuration and deployment of UCCE and CVP components including ICM PGs Call Servers Gateways Media Servers Finesse and supporting applications

System Integration Integrate Cisco UCCE and CVP with thirdparty applications such as CRM systems workforce management IVR call recording analytics and other enterprise solutions Ensure seamless operation with existing telephony and network environments

Scripting Application Development Develop update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing selfservice and intelligent call distribution Collaborate with development teams for custom requirements

Support Troubleshooting Provide tier3 support for complex issues investigate root causes and resolve incidents involving UCCE CVP and related technologies Participate in oncall rotations and deliver prompt resolutions to minimize downtime

Performance Monitoring Optimization Monitor system health performance metrics and call flows Proactively identify bottlenecks capacity issues and opportunities for optimization

Upgrades Patching Plan test and execute upgrades patches and migrations for UCCE and CVP platforms Ensure compliance with security regulatory and organizational standards

Documentation Maintain comprehensive documentation including configurations topologies change management records and knowledge base articles

Collaboration Mentoring Work closely with network telephony security and infrastructure teams Mentor junior engineers and provide technical guidance on best practices and new technologies

Stakeholder Engagement Communicate with business stakeholders to gather requirements provide status updates and translate technical concepts into businessfocused language

Compliance Security Ensure all solutions adhere to applicable policies security standards and industry best practices

Preferred Qualifications Certifications

Must have Cisco UCCECVP certification

Collaboration Works effectively in crossfunctional teams valuing input and fostering an inclusive culture

Key Technologies and Tools

Cisco UCCE ICM Finesse CUIC PGs

Cisco CVP and VXML Server

Cisco Unified Communications Manager CUCM

Cisco Voice Gateways ISRASR series

SIP H323 QoS TCPIP

ICM scripting VXML JavaJavaScript

Database Integration SQL Oracle etc

CRM Integration Salesforce Dynamics ServiceNow

Monitoring and Reporting Tools CUIC RTMT Prognosis etc

Security and compliance tools

Project management and documentation tools JIRA Confluence SharePoint

Responsibilities

Assist solution architects in designing Cisco UCCE CVP solutions for clients

Participate in technical presentations and provide subject matter expertise

Support estimation scoping and proposal development

Lead installation and configuration activities for Cisco contact center platforms

Customize call flows IVR applications and reporting solutions based on customer requirements

Conduct system testing troubleshooting and performance validation

Deliver operational support and ongoing improvements to maximize system uptime and performance

Monitor systems analyze logs and deliver actionable insights for continuous service enhancement

Manage upgrades patches and migrations with minimal disruption to business operations

Skills

Mandatory Skills : Azure Infra Services,UCCX,AWS Infra Services,Cisco Webex,Cisco Ipcc,NICE Contact Center,CUCM

Good to Have Skills : Azure Infra Services, Cisco Webex, CUCM