Head of Sales

Position Overview : We are seeking an accomplished Head of Sales & Client Experience to lead our sales strategy and client engagement initiatives. This senior leadership role requires a proven track record of driving revenue growth in the professional services and IT staffing industry, with deep expertise in cultivating enterprise relationships and delivering exceptional client outcomes.

Key Responsibilities :

Sales Leadership & Strategy

Drive end-to-end sales strategy for Professional Services across Staffing, Permanent Placement, Managed Capacity, and Platform solutions

Own and exceed revenue targets for Enterprise and Corporate accounts, including Fortune 5000 clients and Indian Corporate houses

Build and execute go-to-market strategies for new service lines and emerging client segments

Lead business development initiatives to expand market share in IT services and technology staffing domains

Develop pricing strategies, deal structures, and commercial frameworks that maximize profitability while ensuring client value

Client Experience & Relationship Management

Serve as a trusted advisor to C-suite executives and senior stakeholders across client organizations

Design and implement client experience frameworks that drive retention, satisfaction, and wallet share expansion

Establish governance models for key accounts, ensuring seamless service delivery and proactive issue resolution

Champion voice-of-customer initiatives to continuously enhance service quality and client engagement

Team Leadership & Development

Build, mentor, and scale a high-performing sales and account management team

Foster a culture of accountability, collaboration, and results-driven performance

Implement sales enablement programs, training, and tools to enhance team capabilities

Set clear KPIs and performance metrics aligned with business objectives

Market & Industry Engagement

Maintain a deep understanding of market trends, competitive landscape, and client needs in the IT staffing and professional services space

Represent the company at industry forums, conferences, and networking events

Leverage industry insights to identify new business opportunities and partnership avenues

Required Qualifications

Experience

15-20 years of progressive experience in B2B sales within the Professional Services and IT Staffing industry

Proven track record of selling Staffing, Permanent Placement, Managed Capacity, and Platform solutions to enterprise clients

Demonstrated success in engaging with Fortune 5000 Enterprise clients and Indian Corporate houses

Experience working with leading staffing and professional services firms.

Managed Services sales experience is highly desirable

Skills & Competencies

Strategic thinker with strong business acumen and commercial orientation

Exceptional relationship-building and stakeholder management skills at CXO level

Strong negotiation and deal closure capabilities with complex, multi-stakeholder engagements

Excellent communication, presentation, and executive presence

Data-driven approach to sales planning, forecasting, and pipeline management

Ability to thrive in a fast-paced, dynamic environment with competing priorities

Education

Bachelor's degree required; MBA or equivalent advanced degree preferred