Regional Service Manager

Purpose of Function :

To drive Service Excellence in alignment with organizational guidelines, Quality Management System (QMS) processes, and assigned responsibilities (geographically, by device / product line, or task). The goal is to ensure customer satisfaction , revenue growth , and effective service contract execution with regional Services, Service sales and Sales Team.

Tasks and Responsibilities :

• Team Leadership :
• Lead and motivate individuals within the service team to achieve both service and organizational goals.
• Service Execution :
• Ensure all service activities—including preventive maintenance, repairs, installations, corrective actions, and TSB implementations—are performed in compliance with QMS processes.
• Operational Monitoring :
• Oversee daily updates of service work in CRM systems and ensure proper documentation, including service reports, BIO, AR, and installation records.
• Service Sales & Cross-Functional Coordination :
• Promote service offerings and collaborate with other business functions to support organizational interests.
• Administrative Oversight :
• Manage administrative tasks, including follow-ups on accounts receivables within the assigned region.
• Product Quality Feedback :
• Provide field-based feedback on product performance and quality to the service management team and Quality Management.
• Customer Relationship Management :
• Build and maintain strong relationships with customers to enhance satisfaction and loyalty and address escalation on time.

Required Qualifications

Eligibility

Workplace Accessibility & Accommodations

Draeger is committed to providing accommodations for individuals with disabilities throughout the hiring process and employment. If you require accommodations, please let us know.

Why Join Us?

Equal Opportunity Employer Statement

Draeger is an equal opportunity employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status.

Application Process

Interested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to careers.India@draeger.com

We look forward to welcoming diverse talent to our team!