This job offer is not available in your country.

Customer Support Analyst

ConfidentialHyderabad / Secunderabad, Telangana

6 days ago

Job description

Description

We are seeking a skilled Customer Support Analyst with 1-6 years of experience to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.

Responsibilities

Respond to customer inquiries and provide technical support via phone, email, and chat
Troubleshoot technical issues and provide solutions to customers
Escalate issues to the appropriate team members when necessary
Document customer interactions and maintain accurate records
Stay up-to-date on product features and technical specifications
Collaborate with cross-functional teams to resolve customer issues
Provide feedback to the product team to improve customer experience

Skills and Qualifications

1-6 years of experience in customer support or a related field

Excellent communication and interpersonal skills

Strong technical skills and ability to troubleshoot technical issues

Familiarity with CRM software and customer support tools

Ability to work independently and in a team environment

Bachelor's degree in a related field preferred

Fluency in English and at least one regional language

Skills Required

Adaptability, Multitasking, Teamwork, Problem-solving, Communication

Create a job alert for this search

Customer Support • Hyderabad / Secunderabad, Telangana