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Warehousing Head

Warehousing Head

Warehouse NowBangalore, India
1 day ago
Job description

Purpose :

  • To manage company's Operations relating to Warehousing & Client Management.
  • To frame & implement the strategy for growth of the Company.
  • To support new business opportunities and to ensure that team is capable of growing in scale and complexity to meet our customer's requirements.
  • To ensure compliance with legal requirements for its operations.

Key Tasks, Accountabilities and Responsibilities :

  • Retaining and growing current business
  • Ensuring the safety, culture, welfare, recruitment, succession of employees
  • Conduct KPI & SLA Review with customers
  • Manage and deliver customer focused service & higher customer satisfaction ratings
  • Driving and improving performance of operation
  • Establish internal controls to build a efficient Develop and maintain strong partnerships and relations with customers
  • Meet with customers frequently to understand customer expectations and fulfil their requirements
  • Present and sell proposal / idea to convince customers
  • Investigate and review key customers supply chain needs and identify where company can best apply value
  • Create cost and operations simulation models for major new business opportunities
  • Manage the budget and be responsible for customer accounts
  • Liaise at the appropriate level to ensure customer retention, development and growth of new business
  • Support with strategic business activities, development of business plans and strategies for company and the implementation of these plans
  • Stakeholder

  • Work with Business Development to support the achievement of growth targets
  • Maintain links with the industry and appraise potential acquisition targets
  • Establish relationships with key decision makers and influencers in target accounts
  • Collaborate with the other functions and business's eg HR, IT, Finance, Marketing to achieve common outcomes
  • Handle high-level managerial responsibilities for the sectors, including : conferring with and representing the sectors in country management meetings, regional offices, various government agencies, and the public
  • Manage multiple vendors to ensure we are maximizing on cost and performance.
  • Maintain long-term and stable relationships with vendors.
  • Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progress
  • Process

  • Oversee all customer accounts to ensure that his / her management teams provide smooth logistics operations and stay within the budget
  • Ensure that there are means for monitoring and evaluating operations and cost effectiveness
  • Produce a management structure for the respective sites which clearly outlines responsibilities and accountabilities
  • Develop and direct the implementation of goals, objectives, policies, procedures, and work standards
  • Contribute to the overall quality of the service by developing, reviewing, and implementing policies and procedures to meet quality requirements, customer needs and the company mission
  • Review and evaluate program and service deliveries
  • Oversee preparation of periodic and managerial reports
  • Responsible for the management of the entire operation of all customer account
  • Financial

  • Manage the budget of the business and responsible for the delivery of the P&L
  • Create a P&L for operations and develop a robust budgeting process
  • Drive continuous GP improvement and meet profit target
  • Administer and monitor budgets and expenditures, including staffing and operational needs
  • Ensure regular, timely and accurate reporting of service, cost and quality KPI
  • Ensure operating teams meet contractual commitments for service, cost and reporting
  • Ensure the site meets its productivity and quality targets within open and closed book Make directional and high-level managerial decisions and recommendations in order to achieve business and financial results
  • Review operational issues and develop solutions to enhance operations
  • Take critical decisions and makes recommendations in order to achieve operational and cost effective results
  • Manage the service, quality and cost performance of key suppliers of transport services through a comprehensive carrier management programme
  • Ensure effective use of resources within approved budget
  • Prioritizes and allocates available resources
  • Ensure oversight of necessary corrective and preventive action decks
  • Make recommendations for improvements and ensures maximum effective service delivery
  • Lead continuous improvement initiatives that result in cost savings and / or an increase in customer satisfaction
  • Standardise KPI reporting across operations
  • Identify where the services to customers should be improved, then develop and implement initiatives and processes for warehouse management
  • Promote and enforce compliance with prevailing legal and statutory requirements
  • Maintenance of operating licence
  • Project Management

  • Provide leadership support to his / her management teams
  • Promote core values and act as a role model to his / her management team and wider group
  • Develop IKOs / KPIs with team members and monitor individual performance and provide constructive feedback
  • Responsible for developing staff in all warehouse operations to be competent
  • Identification of development and training needs in order to maximize individual / team contribution
  • Develop robust resourcing / sucession planning
  • Provide coaching and development of all staff within the department to facilitate personal growth
  • To support the cultural developments for the site, engaging the teams and fostering an environment of trust and respect at all levels
  • Ensure safe working practices are followed
  • Participate in safety committees and allows and supports staff to participate in safety committees as required
  • Ensure that the employees comply with the rules, regulations, instructions, orders or measures relating to work safety
  • Conduct Hazard Analysis with Safety Committees and train the employees in potentially hazardous work practices
  • Comply with company OHS policy and procedures
  • Ensure the conduct of annual drills of emergency and evacuation as required by the law or company policy
  • Responsible for all issues relating to Health & Safety and the Environment
  • Functional Experience

  • Minimum 08 years experience preferably in the Supply Chain Industry and / or with MNCs.
  • (ref : iimjobs.com)

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