Purpose :
- To manage company's Operations relating to Warehousing & Client Management.
- To frame & implement the strategy for growth of the Company.
- To support new business opportunities and to ensure that team is capable of growing in scale and complexity to meet our customer's requirements.
- To ensure compliance with legal requirements for its operations.
Key Tasks, Accountabilities and Responsibilities :
Retaining and growing current businessEnsuring the safety, culture, welfare, recruitment, succession of employeesConduct KPI & SLA Review with customersManage and deliver customer focused service & higher customer satisfaction ratingsDriving and improving performance of operationEstablish internal controls to build a efficient Develop and maintain strong partnerships and relations with customersMeet with customers frequently to understand customer expectations and fulfil their requirementsPresent and sell proposal / idea to convince customersInvestigate and review key customers supply chain needs and identify where company can best apply valueCreate cost and operations simulation models for major new business opportunitiesManage the budget and be responsible for customer accountsLiaise at the appropriate level to ensure customer retention, development and growth of new businessSupport with strategic business activities, development of business plans and strategies for company and the implementation of these plansStakeholder
Work with Business Development to support the achievement of growth targetsMaintain links with the industry and appraise potential acquisition targetsEstablish relationships with key decision makers and influencers in target accountsCollaborate with the other functions and business's eg HR, IT, Finance, Marketing to achieve common outcomesHandle high-level managerial responsibilities for the sectors, including : conferring with and representing the sectors in country management meetings, regional offices, various government agencies, and the publicManage multiple vendors to ensure we are maximizing on cost and performance.Maintain long-term and stable relationships with vendors.Undertake Quarterly Business Reviews with key suppliers using a scorecard to provide feedback and track progressProcess
Oversee all customer accounts to ensure that his / her management teams provide smooth logistics operations and stay within the budgetEnsure that there are means for monitoring and evaluating operations and cost effectivenessProduce a management structure for the respective sites which clearly outlines responsibilities and accountabilitiesDevelop and direct the implementation of goals, objectives, policies, procedures, and work standardsContribute to the overall quality of the service by developing, reviewing, and implementing policies and procedures to meet quality requirements, customer needs and the company missionReview and evaluate program and service deliveriesOversee preparation of periodic and managerial reportsResponsible for the management of the entire operation of all customer accountFinancial
Manage the budget of the business and responsible for the delivery of the P&LCreate a P&L for operations and develop a robust budgeting processDrive continuous GP improvement and meet profit targetAdminister and monitor budgets and expenditures, including staffing and operational needsEnsure regular, timely and accurate reporting of service, cost and quality KPIEnsure operating teams meet contractual commitments for service, cost and reportingEnsure the site meets its productivity and quality targets within open and closed book Make directional and high-level managerial decisions and recommendations in order to achieve business and financial resultsReview operational issues and develop solutions to enhance operationsTake critical decisions and makes recommendations in order to achieve operational and cost effective resultsManage the service, quality and cost performance of key suppliers of transport services through a comprehensive carrier management programmeEnsure effective use of resources within approved budgetPrioritizes and allocates available resourcesEnsure oversight of necessary corrective and preventive action decksMake recommendations for improvements and ensures maximum effective service deliveryLead continuous improvement initiatives that result in cost savings and / or an increase in customer satisfactionStandardise KPI reporting across operationsIdentify where the services to customers should be improved, then develop and implement initiatives and processes for warehouse managementPromote and enforce compliance with prevailing legal and statutory requirementsMaintenance of operating licenceProject Management
Provide leadership support to his / her management teamsPromote core values and act as a role model to his / her management team and wider groupDevelop IKOs / KPIs with team members and monitor individual performance and provide constructive feedbackResponsible for developing staff in all warehouse operations to be competentIdentification of development and training needs in order to maximize individual / team contributionDevelop robust resourcing / sucession planningProvide coaching and development of all staff within the department to facilitate personal growthTo support the cultural developments for the site, engaging the teams and fostering an environment of trust and respect at all levelsEnsure safe working practices are followedParticipate in safety committees and allows and supports staff to participate in safety committees as requiredEnsure that the employees comply with the rules, regulations, instructions, orders or measures relating to work safetyConduct Hazard Analysis with Safety Committees and train the employees in potentially hazardous work practicesComply with company OHS policy and proceduresEnsure the conduct of annual drills of emergency and evacuation as required by the law or company policyResponsible for all issues relating to Health & Safety and the EnvironmentFunctional Experience
Minimum 08 years experience preferably in the Supply Chain Industry and / or with MNCs.(ref : iimjobs.com)