Workspace Experience Lead

Description

Workspace Experience Lead

Join Our Thrive Team

Do you always look for the positives in life? If so, we’d like you to come and join our team as a Workspace Experience Manager.

Our goal is to be a host in the new workspace of the future, providing a sense of connection and belonging to all employees; one that cares for the environment as well as enabling people to thrive and be their best selves at work.

Joining our team as a Workspace Experience Manager, you will help build and lead a conscious, inclusive and social place, where we can all be at our best.

You will delight our colleagues and visitors by providing and leading an exceptional hospitality experience at every touchpoint.

We always :

Choose to be tactful in all interactions, caring about the happiness of others.

Happy and open, true to ourselves and others. Resonating positivity – good vibes only.

We are responsible and care about owning challenges. Our word is a promise we never break.

We are creative and innovative in ways when problem solving.

Choose to be colourful and high spirited. We are vibrant, energetic, and enthusiastic in delivery.

Empathy practitioners. Choose to listen and understand your needs and ensure we have provided everything you need to succeed.

Job Summary / goals

Experience Leads’ primary goal is building a sense of community within the workspace & create memorable experiences through a connected future workspace (onsite, at home or third space).

The Experience team creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. This includes the support other ERG events as well as promoting awareness and ways to host more events sustainably.

Key Roles and Responsibilities

Community Engagement : You will base yourself within the business and be recognised as the “ go-to” person ” for any workspace-related assistance and enrolment in workspace events. The role is defined by working to the following key principals :

• Deliver an exceptional workspace experience to our colleagues. Create a welcoming, and engaging office environment for colleagues and their visitors.
• Take ownership of the experience in all workspace services that support colleagues within the hybrid workspace. Ensure that the space is maintained to a high standard and have no complaints around experience.
• Build relationships with a workspace committee by engaging them through a monthly forum.
• Drive and develop the community by organising engaging, popular events that supports the bank’s sustainability, diversity, equity, and inclusion goals.
• Understand the needs of the business and what drives the businesses you support.
• Create a culture of Community Well Being , supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.
• Support and collaborate with the Workspace Team to deliver the shared vision.
• Leverage MyDay to engage both onsite and remote employees. Drive adoption by ensuring workspace information, day-to-day updates and events remain relevant and engaging to all users.

Day to Day Operations – Colleague Experience :

Space Activations, Events & Content :

Reporting

Person Specification

You should :

Experience and requirements :

Location : On-site –Mumbai, MH

Scheduled Weekly Hours :

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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