Sr SFCC Support Engineer(OMS)
G10XKochi, Kerala, India27 days ago
Job descriptionDeep expertise in Salesforce OMS, OCI configuration, and integration flows. Experience debugging SFCC OCAPI / SCAPI transactions, hooks, and customizations. Strong knowledge of OIC and OSB-based integrations for inventory and shipment updates. Ability to read and analyze REST API logs, platform events, and payloads. Hands-on familiarity with DOM concepts, warehouse allocation rules, and SLA configurations. Exposure to payment / tax integrations – Braintree, Avalara. Ownership mindset with excellent troubleshooting and RCA capabilities. Comfortable handling client calls and providing escalation support. Ability to spot patterns, automate diagnostics, and suggest preventive improvements.
Role Summary
As a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS / OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.
Responsibilities
- Lead incident handling across the full post-order lifecycle – capture, payment, tax, fulfilment, warranty, and returns.
- Proactively monitor OMS and OCI flows using logs, alerts, and platform events.
- Own technical investigation of API failures, latency spikes, and data sync mismatches.
- Collaborate with development and infra teams to debug issues across OCAPI, OCI, Oracle ERP, and OIC layers.
- Analyze and optimize fulfilment prioritization, multi-location inventory sync, and DOM routing scenarios.
Technical Skills
Soft Skills
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Sr Support • Kochi, Kerala, India
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