Fault Management Engineer - VAS

Processes & Tools

• ITIL Foundation recommended
• Knowledge of processes (e.g. : incident restoration, network change management, network optimization process, incident and problem management) preferred.
• Knowledge of tools : BMC REMEDY / ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills :
• Good Communication and inter personal Skills
• Experience in Operations and preferably Managed Services
• Analytical Skills.
• Process Orientation , Time Management

Software Skill

SQL and Oracle databases (preferably DBA) Visual basic, MS Acces, Microsoft office

Technology  Huawei Ericsson Cisco VAS (SMSC , MMSC, CRBT, etc.)

Skills Required

Fault Management, Cisco, Oracle, Itil, Sql