Inside Sales Executive

Company Description

We are a well-established UK-based training provider and tuition centre offering vocational and professional qualifications and tuitions from Primary to GCSE, delivering education through both classroom-based and online learning platforms with a strong focus on quality, compliance and learner success.

Role Description

This is a full-time remote role for an Inside Sales Executive focused on converting enquiries into confirmed enrolments and generating new business opportunities by handling daily communication with potential learners, supporting structured follow-ups, ensuring accurate CRM usage, and consistently working towards monthly targets.

Key Responsibilities

• Handling inbound enquiries through phone, email and WhatsApp, providing accurate information about courses, schedules and requirements, and guiding learners confidently through the enrolment process from first contact to confirmation.
• Generating new leads through outbound calling, follow-up emails, social messages and re-engagement activities, ensuring a steady flow of enquiries and potential enrolments.
• Following up with prospects systematically using calls, emails and messages to move enquiries from interest stage to confirmed registration.
• Building and maintaining strong relationships with potential and existing learners through professional communication, trust-building and consistent support.
• Understanding learner needs, eligibility and goals in order to recommend suitable courses and study options.
• Closing sales by addressing questions and objections professionally and securing bookings confidently.
• Maintaining accurate and up-to-date records in the CRM system, including enquiry status, notes, outcomes and enrolment confirmations.
• Working closely with the marketing and admin team to ensure smooth handling of enquiries, effective campaigns and successful onboarding.
• Tracking daily activity, conversion rates and performance metrics and submitting regular reports.

Skills

Qualifications / Experience