Job Opportunity : Expert AI Developer
We are seeking a highly skilled and motivated Generative AI Developer for a 3-6 month contract to design, build, and deploy intelligent AI solutions using the Langchain framework.
The core of this project is to enhance our customer support capabilities on the Zendesk platform by creating accurate, context-aware responses from our knowledge bases.
Key Responsibilities :
- Design, develop, and deploy Generative AI applications using the Langchain framework.
- Integrate these AI solutions seamlessly with our Zendesk ecosystem via Zendesk APIs.
- Build and optimize Retrieval-Augmented Generation (RAG) pipelines to provide accurate, context-aware responses from our knowledge bases.
- Develop and implement autonomous AI agents to handle tasks like ticket summarization, automated categorization, and intelligent response suggestions.
- Collaborate with our support and product teams to understand student needs and refine the AI solutions.
Required Skills and Qualifications :
Experience : 1.5 - 2 years of hands-on experience in GenAI or a relevant software development role.Langchain : Proven, hands-on project experience building applications with the Langchain framework.Zendesk Integration : Demonstrable experience working with and integrating Zendesk APIs.RAG : Solid understanding and practical experience implementing Retrieval-Augmented Generation (RAG) systems.AI Agents : Experience in designing and building AI agents using Langchain and MCP / similar frameworks.Programming : Strong proficiency in Python / Go.Familiarity with vector databases (e.g., Pinecone, Chroma, FAISS).Experience with a major cloud platform (AWS).Prior experience in a SaaS or customer support-focused environment.Benefits :
This project offers a unique opportunity to work on cutting-edge AI technology and collaborate with a talented team of professionals.
Others :
As an AI Developer, you will have the chance to design and deploy innovative AI solutions that make a real impact on customer support capabilities.