Customer Service SpecialistHike Education • gurugram, uttar pradesh, in
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Customer Service Specialist
Hike Education • gurugram, uttar pradesh, in
2 days ago
Job descriptionCompleting end to end Targets. Outbound call process (min. 100 - 150 calls in a day). Fetching out References. Completing 2 hours connected call duration by the day end. Responsible for the student Help / issues over calls. Grievance handling / query handling based on the academics and curriculum. Fetching out References and taking feedback from the students. Handling escalations & cancellation of students, working towards retention. Provide accurate, valid and complete information by using the right methods / tools. Handle student complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
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Customer Service • gurugram, uttar pradesh, in
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