Quality Analyst

Roles and Responsibilities

• Conduct quality audits, call audits, and root cause analysis to identify areas for improvement.
• Perform call calibration exercises to ensure consistency among team members' performance.
• Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements.
• Provide feedback to team members on their performance and suggest training or coaching where necessary.
• Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.

Skills Required

Performance Testing, Continuous Integration, Regression Testing, Bug Tracking, Automation Testing, Api Testing, Agile Methodologies, Selenium Webdriver, Sql Database, Test Plan Creation