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Customer Support & Admin Specialist

Customer Support & Admin Specialist

PropertyLoopKottayam, IN
30+ days ago
Job description

Job Title : Customer Support & Admin Specialist

Location : Remote (India-based preferred)

Hours : Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm

Company : PropertyLoop.co.uk

Salary : Competitive | Based on Experience

About the Role

We’re PropertyLoop.co.uk, one of London’s fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We’re looking for an exceptional Customer Support & Admin Specialist to join our fully remote team.

This is not a call centre role — it’s high-level, hands-on support across our lettings and sales operations. You’ll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.

Key Responsibilities

  • Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism
  • Manage tenancy and sales progress : contracts, payments, documentation, and compliance checks
  • Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care
  • Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding
  • Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs

Who We’re Looking For

  • Fluent in English (spoken and written) with impeccable grammar and tone
  • Highly organised, proactive, and capable of handling a heavy admin workload
  • Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator
  • Tech-savvy — fast typing and confident navigating digital tools and CRMs
  • Strong grasp of contracts, legal terms, or property workflows (a big plus)
  • Remote setup ready : fast internet, noise-free space, webcam, and noise-cancelling headset

    • What You’ll Get

  • Full training and daily support
  • Opportunity to grow within a fast-scaling UK tech company
  • Work with a sharp, mission-driven team
  • Real ownership and career progression

    • This Role Is Not For You If :

  • You struggle with admin-heavy roles or multi-tasking
  • You’re looking for a relaxed, low-volume support job
  • You cannot commit to UK hours or weekend shifts
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    Customer Support Specialist • Kottayam, IN