Quality Analyst

About the Role

We are looking for an experienced Quality Analyst (Sales) to join our team at Intellipaat. The ideal candidate will be responsible for monitoring, auditing, and improving sales call quality while ensuring compliance, customer satisfaction, and sales effectiveness.

Language Preference : English + Tamil + Telugu

Key Responsibilities

• Monitor and audit inbound & outbound calls and emails to assess quality, compliance, and performance.
• Provide detailed feedback to sales representatives on call handling, sales techniques, and customer interactions.
• Develop and implement quality assurance standards and best practices for sales calls.
• Collaborate with Sales Managers to identify training needs and support performance improvement.
• Maintain detailed records of call evaluations and publish daily / weekly / monthly reports.
• Check D2C ratios for all agents and perform root cause analysis to identify performance trends.
• Participate in internal calibrations to improve call handling efficiency and customer service.
• Recommend process improvements to enhance sales outcomes and customer satisfaction.

Required Qualifications

Preferred Qualifications

About Intellipaat

Intellipaat is a global online professional training provider that helps professionals upskill in cutting-edge technologies, including Big Data, Data Science & AI, Cloud, BI, Blockchain, Programming, and more.

Why Join Us?

Competitive salary & benefits package

Professional growth & development opportunities

Collaborative and supportive work environment

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