Sr Manager - Service Management

Req ID : 496797

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Head of Business Intelligence & Catalogue Management

We are seeking a dynamic and experienced Business Intelligence & Service Request Manager to lead the strategic development and operational execution of IT automation initiatives and service request management. This role requires a strong blend of technical expertise, process optimization, and people management skills to drive efficiency, scalability, and user satisfaction across IT services.

Aligned with the 24x7 operating environment, this role will broker the implementation and management support of a new Operating Model across the service desk and command center space. Success for this position is measured in the delivery of Operations capability, developing strong technical acumen within the team and driving iterative improvement,

Key Responsibilities

Automation Strategy & Execution

• Design, implement, and manage automation solutions across IT operations to improve service delivery and reduce manual effort.
• Collaborate with cross-functional teams to identify automation opportunities and develop scalable solutions.
• Evaluate and integrate automation tools and platforms (e.g., ServiceNow, UiPath, Power Automate, etc.).
• Monitor and report on automation performance metrics and ROI.

Service Request Management

People Management

Stakeholder Engagement

Behavioural Attributes

Required Experience

Qualifications :

Preferred Skills :

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Skills Required

Servicenow, Uipath, Power Automate, Change Management, Automation Solutions, Itil