Operations Director
Dave & Buster's - IndiaDelhi, Republic Of India, IN1 day ago
Job descriptionDrive revenue growth, monitor budgets, and control operating costs. Analyze financial reports to ensure achievement of sales and profitability targets. Lead, train, and motivate departmental heads and frontline teams. Build a high-performance culture focused on accountability and engagement. Ensure consistent delivery of superior guest service across all areas. Address escalated guest concerns promptly and implement feedback-based improvements. Support promotional events, partnerships, and campaigns to boost footfall. Identify new business opportunities and local tie-ups for revenue enhancement. Ensure adherence to statutory regulations, brand SOPs, and safety protocols. Maintain valid licenses and readiness for internal and external audits. Submit periodic operational and financial performance reports to management. Coordinate with corporate and brand teams for alignment on goals and standards. Graduate / Postgraduate in Hospitality, Business Administration, or related field. 10–15 years’ experience in hospitality, F&B, or entertainment industry, with at least 5 years in a senior leadership role.
Position : General Manager - Operations
Experience : 12+ Years
Location : Pacific Mall, Delhi
About : Dave & Buster's is a premier entertainment destination that combines dining and gaming experiences under one roof. Guests can enjoy a vibrant atmosphere featuring a wide array of interactive arcade games, immersive virtual reality experiences, and high-energy sports viewing. With a focus on delivering unforgettable moments for friends and families, Dave & Buster's is the ultimate venue for fun and excitement.
Job Summary :
Responsible for overseeing the overall operations, financial performance, and team management at Dave & Buster’s India, ensuring a seamless and engaging guest experience aligned with brand standards.
Key Responsibilities :
1. Operations Management
- Oversee daily F&B, arcade, and guest operations ensuring smooth and efficient functioning.
- Maintain brand standards for service, hygiene, safety, and facility upkeep.
2. Financial Performance
3. Team Leadership & Development
4. Guest Experience
5. Marketing & Business Development
6. Compliance & Safety
7. Reporting & Coordination
Qualifications & Experience :
Feel free to connect on mrunali.khairnar@imagicaaworld.com
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Operation • Delhi, Republic Of India, IN
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