Project Manager

Job Title : Strategic Projects - The Engagement Services, Senior Manager

Reporting to : AVP Strategic Projects

Location : Bangalore - Work from Office

Working Hours / Days : 9 Hours / 5 Days a Week

Shift : US Shift (EST / CST / Mountain)

Team Size : IC role

Company URL : www.sagilityhealth.com

Summary of the Role :

Ideal candidature would have an End-to-End Project Management & Executive-Level Administrative & Practice Support experience, ideally from the Voice domain and with 10+ years’ experience in a contact centre BPM as a Voice SME ( BPM / BPO Industry is must ) (U.S. Healthcare BPO Domain)

Purpose :

Sagility is a global leader in business process management and member / patient experience, Sagility combines technology-powered services with decades of healthcare domain expertise to drive positive outcomes. We optimize the entire member experience through service offerings for clinical services such as utilization management, care management, and aging in place product suite, there by focusing on better health outcomes.

Senior Manager, Engagement Services Practice - Project Management & Practice Support

The Engagement Services Senior Manager, Project Management & Practice Support, is responsible for ensuring the successful execution, tracking, and monitoring of key practice initiatives and providing essential administrative support to practice leadership. This position is responsible for project managing and supporting the completion of various solutions, and for coordinating key operational and strategic activities. The role also involves providing executive-level administrative assistance to practice leads, enabling them to focus on strategic priorities.

Key Responsibilities

End-to-End Project Management & Execution :

A. Take ownership of the successful tracking and monitoring of the execution of key Engagement Services practice initiatives.

B. Project manage and support the complete lifecycle of large-scale transformation and strategic initiatives, and other related solutions to facilitate the deployment of opportunities, business case development, and proposal generation.

Practice Initiative Coordination & Monitoring :

A. Serve as the central point of coordination for the team, diligently tracking action items and deliverables associated with all Objectives, Goals, Strategies, and Measures (OGSM) and value delivery initiatives.

B. Develop and maintain comprehensive project plans, proactively monitor progress against milestones, and identify and address potential risks or issues to ensure timely delivery.

C. Generate regular and insightful reports on project status, highlighting key achievements, potential challenges, and proposed solutions for stakeholders.

Executive-Level Administrative & Practice Support :

A. Provide proactive and efficient administrative support to Engagement Services practice leads, including complex calendar management, seamless meeting scheduling, and meticulous preparation of meeting agendas, materials, and follow-up actions.

B. Manage internal and external correspondence professionally and handle sensitive information with the utmost confidentiality and discretion.

C. Facilitate the smooth coordination of team events, manage travel arrangements efficiently, and process expense reports accurately and promptly.

D. Undertake additional administrative tasks and provide ad-hoc support to practice leadership as required to enhance their effectiveness and focus on strategic imperatives.

Core Competencies :

Accountability Meets deadlines and works independently with the appropriate level of direction. Can be counted on to steadfastly push self for results and meets commitments.

Client Focus Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Respect Relates well to people and builds appropriate rapport. Builds constructive and effective relationships and uses diplomacy and tact.

Integrity and Trust Is honest in dealings and acts in good faith. Is widely trusted and seen as truthful. Can present the unvarnished truth in an appropriate and helpful manner.

Keeps confidences, admits mistakes, and doesn't misrepresent him / herself for personal gain.

Teamwork and Collaboration Accountable to team and works to meet established deliverables while keeping others informed. Is appreciative of the views of others and enables the team to find common ground and solve for problems. Is cooperative and encourages collaboration. Communicates information with others openly and appropriately.

Job Performance Manages workload and works efficiently to meet goals and objectives. Has the functional and / or technical knowledge and skills to do the job at a high level of accomplishment. Makes few errors and leverages knowledge effectively in decision making. Takes the initiative to develop new knowledge and skills appropriate to advances in role and profession.

Leadership Competencies :

Communication Provides the information people need to know to do their jobs and provides individuals with information they need so that they can make accurate decisions. Communicates well both orally and in written formats and has good listening skills. Is able to effectively interact and communicate with stakeholders.

Motivating Others Creates a climate in which people want to do their best. Can motivate many kinds of direct reports and team or project members. Can assess each person's hot button and uses it to get the best out of him / her. Is able to push tasks and decisions down and empowers others. Invites input from each person and shares ownership and visibility. Provides strong leadership and sets a good example.

Leadership Agility Can effectively cope with change and shift gears comfortably. Is bel to decide and act without having the total picture and isn't upset when things are up in the air. Can comfortably handle risk and uncertainty.

Managing / Directing Is good at establishing clear directions and setting stretch objectives. Distributes the workload appropriately and lays out work in a well-planned and organized manner. Monitors the status of projects and work and holds owners accountable. Designs feedback loops into work.

Business Acumen Understand and apply information to contribute to the organization's strategic plan. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the business and functional area.