Hiring NICE inContact Developer
ConfidentialIndore16 days ago
Job descriptionStrong experience with NICE inContact CXone Studio scripting and development Solid knowledge of APIs , REST , SOAP , JSON , and web services Familiarity with telephony systems and protocols Understanding of security , data privacy , and telephony regulations Experience in multi-channel communication workflows (IVR, SMS, chat, email) Ability to troubleshoot and resolve technical issues
Key Responsibilities :
- Develop, configure, and maintain NICE inContact CXone Studio scripts including IVR, call routing, SMS, chat, and email workflows
- Design and implement seamless call flows for optimal customer experience
- Integrate CXone with CRM systems and other third-party applications
- Utilize APIs, REST, SOAP, and JSON for system integrations and data exchanges
- Ensure compliance with telephony regulations, data privacy laws, and security best practices
- Troubleshoot and optimize existing scripts and workflows to improve efficiency and reliability
- Collaborate with cross-functional teams including telephony, security, and application teams
Required Skills :
Skills Required
Api Integration, Javascript, Cloud Computing, Database Management, Agile Methodologies
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Developer • Indore
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