Site Reliability Engineer [T500-21132]

About Inspire Brands :

Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The company’s technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad Support Center will focus on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate the company’s business strategy. Inspire Brands Hyderabad Support Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more.

Job Description :

Job Title : Site Reliability Engineer

Position Summary :

In just a few sentences, broadly describe the main purpose of the job. Indicate what is done and why (outcome). i.e., answer the question, “Why does the job exist?”

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems enabling online ordering for thousands of restaurants across multiple brands. SRE ensures that Inspire Digital Platform (IDP) services have reliability, uptime appropriate to users' needs and a fast rate of improvement. Additionally, SRE’s will keep an ever-watchful eye on our systems capacity and performance. SRE is also responsible for performing regular capacity planning exercises. Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating toil through automation.

Essential Job Responsibilities :

List and describe the position’s key responsibilities in order of importance, and indicate the approximate percentage of time spent on the responsibility. (Percentages must add up to 100%.) For each, describe in simple terms what the job holder must do to accomplish the main purpose of the job and the amount of direction that is required to perform the job duties. If the job manages others, describe the management duties (including authority to hire / fire / recommend pay increases / manage overall work product / schedule, etc.) Insert additional rows as needed.

Note : These statements are not intended to be an exhaustive list of all responsibilities and duties .

Technical :

• Review current workload patterns, understand the business case and prioritize areas of weakness within the platform through log and metric investigation as well as application profiling.
• Work with senior engineering and testing team members to build tools and recommend testing strategies for problem prevention, detection.
• Employ deep troubleshooting skills to improve the availability, performance, and security to ensure services are designed with 24 / 7 availability and operational readiness and rigor.
• Perform in depth postmortem on production incidents, to assess effective business impact and for Engineering to learn from these.
• Create Dashboards and alerts for Monitoring the IDP platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for SRE and Network Operation Center.
• Participate in the 24 / 7 on call rotation.
• Automate toil, by building software and automation for seamless application deployment and third-party tool integration.
• Ensure the platform holds a high degree of reliability, at least three 9s.
• Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
• own technically intricate issues that cross between DevOps, Databases, Networking, Code, Infrastructure and people; drive them to satisfactory completion.
• Provide recommendations and feedback in design reviews and review sessions.

Knowledge, Skills and Abilities :

Education :

Experience :

Technical Skills :

Containerization and Orchestration :

Monitoring and Observability :

Automation and Scripting :

Good to have certifications :