Deliver post-sales support and solutions to Oracle customers, acting as an advocate for customer needs.Resolve technical and non-technical customer inquiries via phone and electronic means regarding Oracle products and Electronic Support Services.Serve as a primary point of contact for customers, facilitating relationships with Support and providing guidance to internal Oracle employees on customer issues.Interface with customer IT staff periodically, either on-site or remotely , to resolve moderately complex technical problems related to installation, maintenance, and troubleshooting of Oracle products.Work independently with general guidance from management , providing status updates and recommendations.Participate in installation, configuration, maintenance, and repair / workarounds for Oracle products across multiple platforms.Skills Required
Oracle Database, Oracle 11g, Oracle 12c, Rac, Asm, Data Guard