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Associate, Capital Markets Client Services

Associate, Capital Markets Client Services

ConfidentialIndia
2 days ago
Job description

About the Role : 07

The Team :

As a member of the Capital Markets Client Services team, you will serve as an expert for the S&P Capital IQ and Capital IQ Pro platforms. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations and driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support.

The Impact :

This role assists market leaders and decision-makers across the financial services industry. You will help our clients resolve

issues, interpret our data, and navigate the S&P Capital IQ and Capital IQ Pro platforms so that they can make decisions with conviction.

What's in it for you :

  • . Grow and improve your financial knowledge, product expertise, problem-solving skills, and professional communication
  • . Expand your understanding of enterprise-level products and new technologies
  • . Prepare for a successful career within S&P Global

Responsibilities :

  • . Provide exceptional customer service to clients, distributors, and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
  • . Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate,
  • and Non-Financial Corporate segments.

  • . Positively impact client perception of the Market Intelligence division
  • . Assist with training and mentoring new hires by demonstrating expertise in best practices and product knowledge
  • . Conduct product demos or webcasts for clients
  • . Build out our Knowledge Base for internal stakeholders and clients
  • What We're Looking For :

  • . A bachelor's degree in finance, accounting, economics, and / or related field
  • . Strong leadership and teamwork skills
  • . Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
  • . An ability to resolve problems, manage time, and organize well are essential required skills
  • . Strong financial knowledge or knowledge of the global economy
  • What's In It For You

    Our Mission :

    Advancing Essential Intelligence.

    Our People :

    We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

    Our Values :

    Integrity, Discovery, Partnership

    Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

    Benefits :

    We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

    Our benefits include :

    Health & Wellness : Health care coverage designed for the mind and body.

    Flexible Downtime : Generous time off helps keep you energized for your time on.

    Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

    Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

    Family Friendly Perks : It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

    Beyond the Basics : From retail discounts to referral incentive awards-small perks can make a big difference.

    For more information on benefits by country visit :

    Global Hiring and Opportunity at S&P Global :

    At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

    Recruitment Fraud Alert :

    If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, 'pre-employment training' or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity .

    Equal Opportunity Employer

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

    If you need an accommodation during the application process due to a disability, please send an email to : and your request will be forwarded to the appropriate person.

    US Candidates Only : The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

    20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

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