UI / UX Designer (Customer Portal + AI)

Job Description – UI / UX Designer (Customer Portal + AI)

Location : Remote or On-Site

Department : Product & Design

Employment Type : Full-Time

Role

We are seeking a talented UI / UX Designer with customer-portal experience and a strong

understanding of how to design front-end AI experiences. In this role, you will create

intuitive, accessible, and modern user interfaces for web and mobile portals used by

utility customers. You will focus on building self-service journeys that simplify billing,

payments, service requests, usage, and communication preferences—while also

shaping new AI-powered interactions within the portal.

You’ll collaborate with Product, Engineering, and Customer teams to translate complex

workflows into simple, human-centered experiences that increase adoption, reduce

support volume, and elevate customer satisfaction.

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Responsibilities

• Lead UI / UX design for customer self-service portals across web and mobile
• Design intuitive workflows for :
• Billing & payments
• Usage dashboards and consumption insights
• Outage reporting and service requests
• Notifications and communication preferences
• Onboarding and account management
• Create UI and interaction patterns for AI-powered features, such as :
• Virtual agents and chatbot interfaces
• Predictive usage insights and recommendations
• AI-driven self-service troubleshooting
• Smart search and knowledgebase experiences
• Personalized messaging and proactive alerts
• Produce wireframes, user journeys, clickable prototypes, and polished UI
• Conduct user interviews and testing to validate and improve designs
• Maintain a design system and scalable component library
• Ensure accessibility (WCAG 2.1+) across all customer-facing workflows
• Work with Engineering to ensure accurate and high-quality implementation
• Monitor analytics and feedback to drive UX improvements and conversion lifts

Required Qualifications

responsive UI

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Preferred Qualifications