Regional Account Manager - Customer Success

Retail softwareRepublic Of India, IN

17 days ago

Job description

Position : Regional Account Manager

Location : Mumbai (Saki Vihar - Beside L&T Emerald)

Company : ETP International

About ETP

ETP is Asia’s leading Omni-channel Retail and e-commerce Solutions company headquartered in Singapore, serving market leaders across 24+ countries in Asia Pacific, India, and the Middle East. Our enterprise-class suite includes omnichannel POS, mobility, CRM, marketing and promotion campaigns, Omni-channel Connect, and e-commerce solutions for OMS, PIM, inventory, and logistics.

With over 500 enterprise software projects executed across 35,000+ stores for 300+ brands, ETP’s strength lies in its ability to combine cutting-edge technology with deep retail domain expertise. Our mission is simple — to help our customers get it right in omni-channel retail.

Role Overview

ETP is seeking a dynamic Regional Account Manager / Key Account Manager to lead customer growth and retention across a defined region. The ideal candidate will be an expert in farming key enterprise accounts, driving cross-sell and up-sell opportunities, and maintaining strong relationships with C-level stakeholders.

You will serve as the single point of contact for ongoing success and expansion of strategic accounts, helping customers maximize value from ETP’s SaaS-based retail solutions.

Key Responsibilities

Act as the primary relationship owner for key enterprise customers in the region.
Build and nurture executive-level engagement with customers, driving strategic alignment and business growth.
Identify and execute cross-sell and up-sell opportunities to increase account revenue.
Work closely with Marketing, Pre-Sales, Product, and Implementation teams to ensure seamless solution delivery and customer success.
Achieve revenue growth targets from the existing customer base.
Ensure timely collections and manage customer contract renewals.
Provide market and customer feedback to internal stakeholders to support product innovation.
Lead or build the Customer Success / Account Management team in the region as required.

Skills and Experience

Minimum 12 years of enterprise software sales experience, with strong account farming focus.

Proven ability to develop and maintain C-level relationships across enterprise customers.

Experience in managing large, strategic accounts and delivering sustainable revenue growth.

Strong understanding of retail technology, e-commerce, or omnichannel solutions preferred.

Excellent communication, negotiation, and presentation skills.

Proactive, solution-oriented, and passionate about helping customers succeed.

Self-motivated, disciplined, and able to work independently as well as in a team.

Why Join ETP

Opportunity to work with leading retail brands across Asia and the Middle East.

Engage in regional enterprise sales with an innovative, well-established SaaS platform.

Be part of a high-performing, customer-driven culture focused on long-term partnerships and success.

Go-getters, we want to hear from you!

Please send your resume to [jyoti.kumar@etpgroup.com] with these details :

Current fixed salary

Variable pay or OTE

Expected fixed salary

Earliest joining availability

Jumpstart your career with us today!

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Account Manager • Republic Of India, IN