EY - GDS Consulting - AIA - Co-pilot studio - Senior

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Job Title : Senior Copilot Studio Developer

Job Type : Full-time

Job Description

We are seeking an experienced Senior Copilot Studio Developer to join our team and lead the design, development, and deployment of enterprise-grade conversational AI solutions using Microsoft Copilot Studio. The ideal candidate will have 6 to 8 years of experience, with a deep specialization in building intelligent copilot agents, integrating them with various Microsoft services (Power Platform, Dynamics 365, Azure), and enhancing business processes. This role requires a blend of strong development skills, conversational design expertise, and a passion for leveraging the latest AI capabilities to create seamless and e ective user experiences, while adhering to Responsible AI principles. Key Responsibilities

• Lead the end-to-end design, development, and deployment of complex virtual agents (copilots) using Microsoft Copilot Studio.
• Develop custom actions and backend integrations using Power Automate and Azure services (e.g., Azure Functions, Azure Bot Service) to connect copilots to internal and external systems (REST / SOAP APIs, databases).
• Implement advanced conversational design features, including natural language understanding (NLU) optimization, topic creation, entity management, and adaptive card usage.
• Design and implement Agentic AI workflows, including multi-agent orchestration and reasoning / decision engines, to handle complex, multi-step business processes autonomously.
• Integrate copilots with various channels such as Teams, websites, mobile apps, and Dynamics 365.
• Work closely with Business Analysts and Stakeholders to gather requirements and translate them into technical designs and scalable conversational flows.
• Monitor, test, and optimize copilot performance, analysing conversation transcripts to identify opportunities for improvement and enhance user satisfaction.
• Manage the entire ALM (Application Lifecycle Management) for copilot solutions, utilizing tools like GitHub or Azure DevOps for source control and CI / CD pipelines.
• Ensure all AI solutions comply with Responsible AI principles, including data privacy, bias mitigation, and content filtering, utilizing tools like Microsoft Purview.
• Provide technical guidance and mentorship to junior developers on Copilot Studio best practices, coding standards, and complex integrations.
• Maintain comprehensive documentation for all developed copilot solutions and integration points.

Required Skills & Experience

Soft Skills

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Skills Required

Github, Power Automate, Soap, Rest, Typescript, Javascript, Azure Functions, Azure Devops