Engineer, Pega Operations Center

Meet Our Team

Pega is changing the way the world builds software. Pega is a leader in CRM software space, our goal is to be the #1 CRM SaaS provider in the world.

POC (Pega Operations Center) team is involved in managing and maintaining applications hosted on Pega Cloud Services. This team works 24X7 and are situated across the regions. This team works on customers service requests, change requests, infrastructure upgrades and incidents along with problem managements following the process standards. This team works directly with customers, internal teams, and stakeholders to achieve the common goal of customer success.

This team is skilled in Customer handling, Cloud Monitoring, Kubernetes, AWS and GCP Cloud, Linux OS, Middleware, Scripting and Automation, Networking, DevOps Tools and Technologies like Kubernetes.

Picture Yourself At Pega

Pega has enhanced the way customers can manage and use their application, in this role you will be helping the customer achieve their application performance and usability to top notch quality with world class support. Leverage and learn new technical skills being part of Global Client Support team.

What You'll Do At Pega

• Manage and monitor customer environments.
• Handle alerts, incidents, service requests and changes within SLA
• Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required.
• Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates, run queries and scripts, etc.
• Identify opportunities for automation of repeated operational tasks and reduce toil
• Adapt to changing business goals
• Participate in after hours on call rotation including work weekend shifts

Who You Are

What You've Accomplished

You are skilled in AWS, Kubernetes, Linux and systems monitoring, and have accomplished the below :

Pega Offers You

Job ID : 22495

Skills Required

Tomcat, Networking, Dns, Datadog, New Relic, Vpn, Docker, Linux, Devops Tools, Kubernetes, Aws