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Applications Administrator II

Applications Administrator II

ConfidentialKolkata, Delhi, Mumbai
30+ days ago
Job description
  • Manage advanced administration functions, including complex user profiles, roles, and permission sets, while supporting ongoing user requests and troubleshooting.
  • Oversee the setup, configuration, and maintenance of Salesforce CPQ to support pricing, quoting, and revenue operations. Ensure CPQ functionality aligns with business requirements and optimize efficiency.
  • Collaborate with business stakeholders to gather requirements and implement system improvements.
  • Develop and deliver training materials, document processes, and provide support to end users. Foster user adoption of new features, including Salesforce CPQ and any additional custom functionality.
  • Identify opportunities for automation and efficiency improvements across Sales, Service, and Community Cloud .
  • Build and maintain custom reports and dashboards to support business operations and decision-making.
  • Support integrations between Salesforce and other third-party applications .
  • Maintain compliance with SOX, GDPR, and IT security policies related to Salesforce.
  • Provide Tier 2 Tier 3 support for Salesforce-related Service Desk requests.
  • Work closely with Sales, Customer Support, and IT teams to optimize Salesforce usability.
  • Conduct user training sessions and create documentation to drive adoption and best practices.

    • What you'll Need to be Successful

    • 5+ years of experience as a Salesforce Administrator , supporting Sales Cloud, Service Cloud, and Experience Cloud .
    • Strong hands-on experience with DocuSign and Conga within Salesforce.
    • Strong knowledge of Salesforce CPQ, including configuration, pricing, and quoting best practices.
    • Proficiency in Salesforce Lightning, automation tools (Flow, Process Builder), and reporting. Excellent interpersonal skills, with experience leading cross-functional teams and managing multiple stakeholders.
    • Strong analytical skills with a focus on data quality and process improvement.
    • Exceptional communication skills, with a track record of training end users and creating documentation.
    • Hands-on experience with Salesforce Data Loader, Workbench, and SOQL queries .
    • Salesforce Certified Administrator required; Advanced Administrator, Service Cloud Consultant, or Experience Cloud Consultant preferred.
    • Experience with Jira, ServiceNow, or ITSM tools is a plus.
    • Strong troubleshooting skills and ability to work in a fast-paced, service-oriented environment.

      • Skills Required

      Salesforce Administration, Process Automation, Salesforce Lightning

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    Application Administrator • Kolkata, Delhi, Mumbai