Payment Lifecycle Analyst

Are you ready to make an impact in the world of digital payments Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.

Job responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.
• Oversee Monitoring of critical Payment Applications, Links and Transmissions within first year. With the expectation to oversee and monitor advanced critical applications
• Monitor alerts in Business Alert Management (BAM) and other monitoring tools
• Identify and report business / client / technology impacting incidents which warrant escalation to the Incident Manager. Engage with LOB Management, Production Support and other Technical support groups to resolve and remediate alerts and incidents. Notify upstream and downstream impacted operation managers of business impact.

Required qualifications, capabilities, and skills

Minimum 3 years of operations experience with some mainframe technical experience

Preferred qualifications, capabilities, and skills

Skills Required

systems architecture