WBO : WBC-WB Service Relationship Manager

WBO : WBC-WB Service Relationship Manager

INTERNAL USAGE : No. of Vacancies :

Reports to :

Is a Team leader

Y / N

Team Size : Grade :

Manager- DVP

Business : Corporate Center

Department :

Wholesale Banking Operations

Sub - Department : Location :

About Wholesale Banking Operations

Wholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities / adversities noticed and co-ordination in recovery / legal proceedings

About the Role

Service Relationship Manager acts as an interface between the bank and the client and is actively involved in Customer service. The center of all client engagements will be to ensure efficient credit delivery and superior customer experience. The Service RM interacts with the Borrower to obtain pre-requisites for disbursement, ensures timely disbursement and facilitates post disbursement monitoring by liaising with the Borrower.

Key Responsibilities

Provide Banking solutions and superior service to the Corporate Borrowers (assigned by CBB Head).

Accompany Business RM for Pre-sanction visits and also act as an interface for liaising with the corporate borrowers

Assign Title Search Report, Valuation Report & ROC Search Report for the corporate borrowers

Obtain reports and scrutinize, share requisite details with credit team on pre-designed format

Obtain pre-requisites for documentation from CDO team and facilitate vetting of documents with Law Department and ensure obtention of credit opinion report from other lenders

Co-ordinate with other lenders and the CDO team for issuance of Pari-Passu / NOCs and follow-up for creation / perfection of security

Co-ordinate with the Borrower, Business & Credit Delivery Official and facilitate execution of documents, compliance of pre-disbursement covenants, facilitate disbursement and obtain credit approvals for Trade Finance Transactions Coordinate with the Borrower, Business & Credit Monitoring Official to facilitate the compliance of post-disbursement covenants, recovery of interest and instalments and to ensure better monitoring of the Credit portfolio

Coordinate with the Borrower to execute the following activities :

• Conduct unit / collateral inspection at stipulated intervals & preparation of reports
• Obtention of Stock Statements / FFRs / Insurance Policies / Due Diligence / ABS from the customer & provides to CMO for analysis / monitoring / placement of notes
• Creation / Perfection of Securities

Ensure that the TxB Fee Income Budget and SME Topline budget are achieved

Ensure adherence to SLA and maintenance of TAT

Liaison with the Customer to increase the utilization levels and hence increase Bank's portfolio base.

Attend Internal / External Audit and ensure all audit related deliverables are met

Qualifications

Post- Graduation from a recognized institute

6-7 years in a relevant role

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

Knowledge of banking products and services

Ability to manage complex client situations

Good communication (both verbal and written) skill in both English and the local language

Ability to handle pressure and meet deadlines

Good networking and relationship building skills

Skills Required

Customer Service, Credit Monitoring, banking solutions