Manager - EB Client Retention

Job Summary : Employee Benefit Practices-(Retention) - Managing the Employee Benefits portfolio of the corporate client.

Responsibilities :

Implement the delivery strategy for ensuring customer satisfaction, dependence & service patronage

Build and maintain effective relationship with key corporate customers

Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs

Utilize various mediums to engage with customers and provide quick assistance and resolution.

Keeping customers updated on the latest products & service offerings

Expanding the customer base by upselling and cross-selling.

Ensure the agreed deliverables are met in timely manner

Collaborate with relevant stakeholders to ensure customer satisfaction

Desired profile / who should join :

Excellent communication skills

Good listening skills and ability to determine clients' needs efficiently

Proficient in using Excel, Word & PowerPoint

Should have good technical knowledge about Employee health Insurance / General Insurance products.

Experience in General Insurance / Insurance Brokers

Years of experience : 5 to 9 years

Education qualification : Bachelor's Degree, Master’s Degree

Certifications : Any Insurance Qualification (preferred)