Dotnet Developer

Job Title : DotNet Application Support Engineer With Insurance – Level 3 Support

Location : Thane, Mumbai (Work from Office)

Experience : 3–5 Years

Shift : Rotational (9 AM – 6 PM or 12 PM – 9 PM)

Working Days : 6 Days (Monday to Saturday)

Job Summary :

We are seeking an experienced Application Support Engineer (L3) with strong technical expertise in .NET Core and General Insurance domain applications . The ideal candidate will handle advanced troubleshooting, incident resolution, and root cause analysis for mission-critical insurance systems, ensuring high application uptime and performance.

Key Responsibilities :

• Provide Level 3 technical support for General Insurance applications, ensuring quick resolution of high-priority incidents and service requests.
• Perform advanced troubleshooting for issues in policy administration, claims, underwriting, and billing systems.
• Collaborate with L1 / L2 teams, developers, and infrastructure teams to identify and resolve complex application issues.
• Analyze application logs, integrations, and database performance to identify root causes and propose permanent fixes.
• Participate in incident and problem management , including RCA documentation and preventive measures.
• Develop and maintain knowledge base articles, SOPs, and troubleshooting guides .
• Proactively manage assigned tickets, ensuring SLA compliance and accountability for escalated cases.
• Contribute to P1 incident resolution and RCA , recommending corrective and preventive actions.

Required Skills & Qualifications :

Preferred Candidate Profile :