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Reservation Executive
Mirashya Homes GoaThrissur, IN4 days ago
Job descriptionCoordinate with caretakers, housekeeping & the ops team for smooth check-ins / outs Assist with concierge services & upsell value-added offerings (airport transfers, decorators, experiences, etc.) Ensure property readiness before guest arrivals Assist with pricing, discounts, taxes & promotional strategies Prepare daily / weekly reservation reports Track competitor rates, market trends & upcoming high-demand periods Support relationships with travel agents, brokers & B2B partners Handle escalations professionally and empathetically Coordinate with OTA support (Airbnb, MMT, Booking.com, etc.) for disputes, adjustments & guest claims Ensure swift and effective resolution of concerns Graduate in Hospitality, Tourism, Business, or related fields 1–3 years of experience in hospitality or reservations Excellent spoken & written English Experience with OTAs, PMS, WhatsApp Business & basic Excel Strong organizational skills & ability to multitask Problem-solving mindset with a calm, guest-first approach Flexibility to work weekends & holidays (rotational) Work with a premium, fast-growing hospitality brand Young, supportive and high-performance team Growth opportunities across reservations, operations & revenue management Exposure to luxury villas, boutique residences & high-profile clientele
🌟 We’re Hiring : Reservations Executive – Mirashya Homes
📍 Location : Candolim (On-site) | Goa-based candidates only
🕒 Employment Type : Full-Time
About Mirashya Homes
Mirashya Homes is one of Goa’s fastest-growing luxury hospitality and real estate brands, operating as a full-service property management company.
We manage a curated portfolio of high-end villas and boutique apartments, delivering seamless stays and elevated guest experiences across Goa.
Our team is young, fast-paced, and growth-focused—we value ownership, efficiency, innovation, and a guest-first mindset.
If you’re passionate about hospitality and thrive in a dynamic, guest-centric environment, you’ll feel right at home with us.
💼 Key Responsibilities Reservations & Guest Communication
- Manage daily reservations across OTAs (Airbnb, MMT, Goibibo), PMS, WhatsApp Business, calls & emails
- Respond to inquiries promptly and convert leads into bookings
- Guide guests on verification, booking steps, property details & stay requirements
- Maintain accurate calendars, availability & OTA listings
Operations Coordination
Revenue, Reporting & Market Insights
Issue Resolution & OTA Handling
🎯 What We’re Looking For
✨ Why Join Us?
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Executive • Thrissur, IN
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