Duck Creek Technologies - Director - Global Fusion Center Remote

Job Summary :

• The Director of the Global Fusion Center will lead a centralized, global support function accountable for enterprise service performance and resolution across Duck Creek Technologies.
• This role oversees Help Desk operations, End User Support, Tier 1 support for Enterprise Applications, and Cybersecurity incident response and remediation.
• As a people manager, the Director drives operational excellence, ensures high-quality service delivery, and fosters cross-functional collaboration across global teams.
• The role also acts as the COE Lead for the CIO organization in India, providing strategic leadership and a commitment to continuous improvement in a dynamic, fast-paced environment.

Job Functions & Responsibilities :

Knowledge, Skills, Abilities & Behaviors :

Work Environment & Other Requirements.

Travel : [] 0-10% [X] 11-25% [] 26-50% [] 51-75% [] 76-100%.

Special Hours : 24 / 7 / 365 Support.

Work Authorization : Must be legally authorized to work in the country of the job location.

Physical Requirements : [X] Sedentary Work [] Light Work.

Sedentary work : Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time.

Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work : Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.

If the use of arm and / or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

(ref : iimjobs.com)